Bug report

Bug Report

If you're experiencing a problem with one of our Yachtbroker products, please fill out and submit the following bug report form. You may also want to check out our list of known problems.

Bug Report Form

When you submit your bug report, you will receive an acknowledgement of receipt. After an initial assessment by our support department, the resolution of the problem will be assigned to an appropriate engineer who will report back to you when a fix has been posted to download. Periodically we will post notices regarding bugs reported by our customers in the Known Problems and Resolved Problems sections of this page. You can also find tips or workarounds on the FAQ page.

Please be as specific as possible when describing the problem.

What version of the software are you using?
Version Number

What operating system are you using?
Other:

Please enter a brief one-line description of the problem:

(example: "Close button not working on Contact Page")

If the problem can be reproduced, please list the steps required to cause the error,
leaving a blank line between steps:

(example: "1. Create a new file. 2. Insert some text ...")

If the problem is not reproducible (only happened once, or occasionally for no apparent reason), please describe the circumstances in which it occurred and the symptoms observed:

(note: it is much harder for us to fix non-reproduced bugs)

If the problem causes any error messages to appear, please write down the exact text displayed and enter it here:

Please provide us with the following information in case we need to contact you:

Name:

Phone:

E-mail:
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We may need to contact you for more information, such as if we have trouble reproducing the problem you describe.

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Known Problems

The following is a list of some known problems with our software; we are working to correct them for the next release.

Loading Yachtbroker 2000 with Access 2000 already installed. Before attempting to load Yachtbroker 2000 on a machine with Access 2000 loaded please read the Microsoft's knowledge base article on how to load both Access 2000 and Access 97 to the same machine. Click on the link to follow to view this article. Q241141

Yachtbroker 2000 uses a run time version of Access 97. In early versions of Access 97 their was a bug that corrupted memo or OLE type fields in the Access Data files. This manifests itself by putting #Error in a damaged field and prevents any query from operating on the data set which in turn gives you an error message saying that you can't save any data as another user is using the record. To prevent this error from happening please make sure that all workstations have installed the Microsoft Service release for Office 97, SR1 and SR2. Alternatively if you already have this error then included in the Yachtbroker download section is a utility to repair the data set. Please phone for help on this utility.

Recently Solved Problems in Version 2.1.28 (See Download)

	Max draft now has a label so that it can be used for Air Draft.
	Additional 6 other pictures added making a total of ten.
	Email merge in contacts mailing added.
	Email merge in found contacts on a new yacht listing search.
	Yachtworld.com fields have been added to yachts database
	Export feature for yachts to Yachtworld.com

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Yachtbroker Professional and Yachtbroker 2000 are trademarks of Marine & Leisure Solutions. All other products mentioned are registered trademarks or trademarks of their respective companies.
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Last modified: Mittwoch September 22, 2004.